Store Policies

In addition to the descriptions below, Saratoga Dance, Etc. may have other offers from time to time, such as special pricing or free shipping, the terms and conditions of which will be described elsewhere on the site.

Inventory

The retail shop carries a large amount of stock, not all of which appears on our web site. If you don’t see something you are looking for on the website, please call us as we may have it on hand. Our inventory system is tied to our stock, so items listed as in stock should be available to ship immediately.

Pricing

Listed prices are subject to change without notice. Our clubs, specials and closeouts offer substantial discounts, so please Join the Clubs (see below) and be sure to compare!

Clubs

Pointe Shoe Club
For every 5 pairs of pointe shoes purchased, club members get $60 toward the purchase of the 6th! Sale shoes and other discounts do not apply.

Tights Club
For every 5 pairs of tights purchased, club members get the 6th free!

Leotard Club
For every 5 leotards purchased, club members get $35 toward the purchase of their 6th! Sale leos and other discounts do not apply.

Our clubs allow customers to save substantially. We will track your purchases and send you your status or reward notification, upon shipment of your qualifying purchases. Your reward will be entered as a credit to your account for use on your next visit.

Professionals & Teacher Discounts

Dance teachers and dancers employed in a professional company are entitled to our courtesy discount of 20%. Upon verification of employment, we will set up your account for your shopping pleasure. This discount is for the professional’s personal needs only. Clubs do not apply.

Group Orders Group Discounts & Special Orders

Saratoga Dance has access to many more items than may appear on the website. In addition, we are happy to place group orders for recitals and performances, and offer discounts on the same.

Special Orders can be placed for items we do not normally stock. These may require a deposit and are not returnable or refundable.

Please be sure to call the shop at 1-855-723-2623, or e-mail us at info@saratogadance.com for more details.

Order Processing

All orders are rush orders to us! We will do our best to ship all orders placed for in stock items within 24 hours, excluding weekends. You will receive confirmation of your order when it is placed and a verification of shipment when it is fulfilled. If, for some reason, there is a question or discrepancy with your order, we will contact you right away.

Backorders

Our current inventory is reflected in “real time” on our website. However, if for some reason an item is not available to ship, we will contact you to either place it on back order to ship when it does become available or to cancel that item from your order.

Payment

Saratoga Dance accepts Mastercard, Visa and Discover for online sales.

Shipping

All shipping will be by UPS and costs will be calculated upon check out. Other shipping methods are available upon request. Saratoga Dance will not be responsible for loss or damage when alternate shipping methods are used.

International Shipping

Shipping to locations out of the country will be determined on a case-by-case basis. We will contact you prior to shipment of your order and may request additional funds for transit costs. Customers are responsible for customs and fee for international shipments.

Returns & Replacements

If there are any items you are not completely satisfied with, contact us within 15 days of delivery confirmation to arrange for a return or replacement. Once approved, a full refund of the purchase price will be made upon receiving the merchandise in the same condition in which it was sent, unused and unworn, including original packaging and tagging. Special Orders, sale items, tights and undergarments, CDs/DVDs and make-up items cannot be returned or exchanged. Refunds will be made to the account on which the original charge was made.

You must contact us with your sales receipt number, the item you wish to return and the reason for the return, and we will send a return authorization to accompany the return shipment to Saratoga Dance, Etc., 55 Church Street, Saratoga Springs, NY 12866.